FAQS – EverBreeze

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Frequently Asked Questions

Browse the sections below to find what you need — whether it’s about shipping, returns, or product details.
Still need a hand? No stress — just reach out to us at support@everbreeze.com and our friendly team will be happy to help!

Title

Last updated: January 2025

Frequently Asked Questions

Browse the sections below to find what you need — whether it’s about shipping, returns, or product details.
Still need a hand? No stress — just reach out to us at support@everbreeze.com and our friendly team will be happy to help!

Title

Last updated: January 2025

General

Where are you based?

We’re proudly based in Sydney, Australia! All orders are processed locally before being shipped out to your destination.

What makes your blanket “cooling”?

Our blanket is powered by Arc-Chill™ cooling technology, designed to instantly draw heat away from your skin. With a Q-max value of 0.5, it delivers a noticeably cool-to-the-touch feel — perfect for hot sleepers, warm climates, or anyone dealing with night sweats. It helps regulate body temperature and keeps you comfortably cool all night long.

Do you have a sizing guide?

Yes! You can find our detailed sizing guide on each product page to help you pick your perfect fit. If you’re in between sizes, feel free to contact us for personalized recommendations.

Is the blanket machine washable?

Yes! The blanket is machine washable for easy care.

For full care instructions, please refer to the care label attached to your blanket — it includes everything you need to know to keep it in perfect condition.

Who is the blanket best suited for?

Our cooling blanket is designed for anyone who struggles with staying cool at night — whether it's due to the weather, body temperature, or specific conditions. It’s especially ideal for:

Hot sleepers

People with hyperhidrosis (excessive sweating)
Couples where one partner runs hot and the other doesn’t
Pregnant women experiencing temperature changes
People living in warm or humid climates
Anyone going through menopause or hormonal shifts
Parents who co-sleep with kids and want breathable bedding
Or anyone who just loves that cool, fresh-sheet feeling year-round

No matter your reason, if you're craving cooler, more breathable sleep — this blanket is made for you.

Payment

What payment methods do you accept?

We accept a range of secure payment methods:

Visa, Mastercard, Amex
PayPal
Apple Pay & Google Pay
Shop Pay
Afterpay (split your payment interest-free)
UnionPay

Is it safe to order from your website?

Yes! Our website is secured with SSL encryption, and we use trusted payment gateways to keep your information safe.

Can I pay in installments?

Yes! Choose Afterpay or Shop Pay Installments at checkout to split your payment into easy interest-free installments.

Refunds & Comfort Guarantee

What is the 30 Night Comfort Guarantee?

We want you to love your blanket. If it’s not the perfect fit after sleeping with it for a few nights, reach out within 30 days of delivery. While all returns are subject to policy conditions, our team will do our best to help you find a solution — whether that’s a replacement, exchange, or refund.

How do I return or exchange my blanket?

Just email us at support@everbreeze.com with your order number and reason for return. We’ll guide you through the next steps. For more info, visit our Shipping & Returns Policy.

Shipping & Delivery

How long does shipping take?

We aim to ship orders within 1–2 business days. For delivery estimates based on your location, check out our Shipping Policy.

Do you ship internationally?

Yes, we do! We offer worldwide shipping to most countries. Shipping rates and times vary based on location.

How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. If you can’t find it, feel free to email us at support@everbreeze.com.

OTHER

How do Pre-Orders Work and When will They be Shipped?

EverBreeze may offer products for pre-order when items are out of stock or awaiting new inventory. Payment will be charged at the time the pre-order is placed, and the estimated shipping date will be displayed on the product page.

For full details, visit our Pre-Orders Policy

Do I Need Air Conditioning for it to Work?

Absolutely not!— the blanket does not require air conditioning to work. Its cooling effect is powered by advanced fabric and PCM technology that responds to your body heat, helping to regulate temperature and keep you cool throughout the night.

Are the Blankets Hypoallergenic?

Yes — our blankets are hypoallergenic and completely harmless to pets, children, and individuals with severe allergies or sensitive skin. They’re made with skin-safe materials and are free from harsh chemicals for safe, comfortable use by everyone.